for contacting the clinic with a concern

for managing  your braces, appliances & Invisalign

Hello again to our wonderful patients,


We are so happy to announce that we will soon be able to reopen our clinic! However, while the province of Ontario is now allowing orthodontic clinics to operate, we are awaiting more specifics from the Royal College of Dental Surgeons of Ontario, which will provide greater clarity to inform our own detailed plans for reopening. We will soon be rescheduling patients who had appointments cancelled due to the clinic closure. Please wait for us to contact you via text message or email with information about rescheduling.


We will be required to open in a limited capacity and with various added safety measures in place. We will likely need to schedule patients with the most urgent care needs first; so we very much appreciate your patience and understanding as we work through this transitional time. If you already had an appointment booked within the coming weeks, it is likely to be rescheduled due to these limitations. Please do not come in for your appointment unless you receive a confirmation from us first. 


Keeping Our Patients and Team Members Safe

Just the same as always, when we reopen, your health and safety will be our top priority. Over the past several weeks, we have been carefully planning for key enhancements to our operating protocols in order to ensure we’re doing everything we can to protect our patients and team members. As healthcare professionals who have always followed strict hygiene and sterilization practices as a matter of everyday protocol, our team is ready and prepared to implement these additional measures.


***IMPORTANT*** New Protocols for Patients

Our patients will play a very important role in maintaining a safe environment in the clinic. We’ve created a detailed list of new guidelines for our patients to follow when they come in for appointments, which might include measures such as:  

  • Prior to entering the clinic, you will be asked some screening questions and complete a consent form
  • You will be asked to use hand sanitizer and to wear a mask at all times when inside the clinic
  • We ask that patients only be accompanied by one other person (if necessary)
  • All patients and team members are asked to maintain physical distancing in waiting areas and in the clinical area


We will share much more detail and specifics with you about how we are protecting our patient family as we enter our “new normal.” Thank you so much for your assistance as we roll out these important new measures.


Resources for Patients

We wanted to remind you of some important resources we’ve prepared for our patients:


In Case of Orthodontic Emergency


You will hear from us again when we have specifics about our reopening and your upcoming appointment. We can't wait to see you in the clinic and join you once again along your journey toward your healthiest, most beautiful smile. Until then, stay well!


- Your Smile Team 



Last updated: 5.28.2020